Your data, your rights
Under Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) you are entitled to a range of rights regarding personal data processed by {brand}.
Your rights
Right of access
You have the right to know what data we process about you, for what purpose, for how long and to whom we disclose it. On request we will provide you with a copy of the data being processed.
Ask about your data →Right to rectification
If your data is out of date or incorrect, you have the right to request its correction. We will correct the data within 72 hours of receiving the request.
Report incorrect data →Right to erasure (right to be forgotten)
In certain circumstances you have the right to request the permanent deletion of all your data from our systems. This right is subject to limitations arising from applicable law.
Request data deletion →Right to restriction of processing
You may request that we suspend processing of your data (while retaining it) pending consideration of an objection or rectification request.
Restrict processing →Right to data portability
You have the right to receive your data in a structured, commonly used format (CSV, JSON) and transfer it to another controller.
Download your data →Right to object
You may at any time object to the processing of your data for marketing purposes or where processing is based on legitimate interest.
Lodge an objection →How to make a request
Data controller
Facebook and Messenger data
Palyri integrates with Meta (Facebook, Messenger, Instagram) to manage your clinic's leads, messages, and ad campaigns. Below you'll find information about the data we receive from Meta and how to delete it.
What data we receive from Meta
- •Lead form data (name, email, phone, form question responses)
- •Messenger messages (conversation content with patients)
- •Ad campaign data (statistics, impressions, clicks)
- •Facebook Page ID and access token
How to delete Facebook data
To delete all data Palyri has received from your Facebook account:
- 1.Email rk@coldabry.com with subject "Facebook data deletion"
- 2.Include your Palyri account email and Facebook Page name
- 3.We will delete all Meta-sourced data within 30 days and confirm by email
You can also remove Palyri's access directly in Facebook settings: Settings → Apps and Websites → Palyri → Remove.
Want to exercise your rights?
Message us via WhatsApp or at rk@coldabry.com. We'll respond within 24 hours and guide you through the whole process.
Submit a request via WhatsApp